Refund And Returns Policy

Authenticity concerns

The former website described a 7-day period for customers to raise a return or refund request if they were not satisfied with a product’s authenticity. If you have an authenticity concern, contact our team within 7 days of receiving the item and share your order details and a clear explanation.

Our team will review the request and explain the next steps. A request is not approved until it has been reviewed and confirmed by The Brandz Hub.

Damaged, incorrect or incomplete orders

If an item arrives damaged, incorrect or incomplete, contact us as soon as possible after delivery. Include your order details and clear photographs where relevant so that we can assess the issue.

How to request a return or refund

Contact us through the contact channel shown on this website. Include your name, order reference or order-request details, the date you received the item and the reason for your request.

Please do not ship an item back before receiving instructions from our team. This helps us identify your request and provide the appropriate return arrangements.

Warranty information

The former About Us content referred to a one-year warranty from the original purchase date, including repair or replacement of watch machinery, or a refund in the circumstances described there. Warranty coverage and exclusions should be confirmed with our team for the specific product and proof of purchase.

The former statement excluded damage caused by mishandling. Any warranty assessment remains subject to the applicable product conditions and review.

Refund decisions

If a refund is approved, our team will confirm the approved amount and refund method directly with you. Timing and method depend on the circumstances and the agreed resolution.